Usually when you go away on holiday the mantra of the three things you have to remember is "passport, tickets, money". Not for us this year. Thanks to those uselessly inefficient wallies at Kosmar we don't have to worry about tickets this year, as they've forgotten to send us any. Instead we have to join yet another queue at the airport to pick up our tickets there, before joining the queue to check in. Bleary-eyed at 3am, joining more queues than I really ought to is not something I relish.